FAQs

Yes, all our cleaners are fully insured to ensure your peace of mind while we work in your space.

Our pricing is based on the size of the area to be cleaned, the type of cleaning required, and the frequency of service. We offer free surveys and quotations for all projects with different packages available.

Absolutely! We provide flexible cleaning plans tailored to meet your specific needs and preferences.

Our main focus is using eco-friendly and safe cleaning products that are effective in maintaining a clean environment while being safe for your family and pets.

To prepare for our arrival, please pick up any personal items or valuables. If you have specific areas of concern, let us know in advance. We also ask that parking is provided if possible please.

Many of our clients are away from the premises during cleaning times, we will just need access to area property. Alternatively, you are welcome to stay if you would prefer.

Your satisfaction is our priority. If you’re not happy with any part of our service, please contact us within 72 hours, and we will address your concerns promptly.

This depends on your lifestyle and cleaning needs. We offer one-time, weekly, bi-weekly, monthly and one off services to accommodate various preferences and sectors.

We require a 24-hour notice for cancellations or rescheduling. This allows us to adjust our schedule our teams accordingly.

Yes, our team brings all necessary cleaning equipment and supplies. If you have specific products you prefer us to use, please let us know in advance.

Yes, all our employees undergo thorough training to ensure they provide the highest quality cleaning services and adhere to our company standards.

Yes, we offer one-time deep cleaning services for those looking to refresh their space or prepare for special occasions.

We provide cleaning services across the whole of London and the South East, Essex, Kent, Surrey, Sussex, and Hampshire. If you’re unsure if we cover your area, please contact us for confirmation.

Clients can pay online using major credit cards, Apple Pay, Google Pay, or ACH bank transfers. Our portal also integrates with Square, Authorize.net, PayPal Express, and Stripe.

Yes, you can reschedule your booking as long as it is within the 24 hours of the time period. Again, this can be managed via our portal.

For any new bookings you can easily book a service by calling us at 03337720663 or filling out the contact form on our website. We’ll get back to you shortly to confirm your appointment. You can then manage your future bookings via our portal.

We are a growing business with new teams being established on a monthly basis so please feel free to send us an enquiry even if we have not mentioned a service you require.

No contract is required if you are looking to clean a residential area. For long term commercial cleaning projects on a large scale we do collate bespoke contracts.

Understanding your cleaning needs is the first step toward achieving the results you want. Our comprehensive site surveys allow us to evaluate your property and create a plan that meets your exact requirements. Contact our team and we can arrange your site visit.